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Return Policy

Timberland 2008-10-25

Return Policy

We will exchange or refund your purchase within 30 days of the original shipment date. Products must be unworn and in the same condition in which you received them.

To obtain a return authorisation, pleasecontact us.

Please note,All returns and cancellations are subject to a 12% restocking fee , unless the item(s) is faulty (defective materials and/or workmanship) or not as per your order.

Where the item(s) is faulty or not as per ordered, we will provide a replacement/repair at no cost to the customer.

Please note, that because sheepskin and leather are natural products, small marks cannot be considered a manufacturing fault. Such marks will not affect the performance of the footwear.
The most importance : Pls contact us for the return address befor you sent back the package,and you must info us the tracking number and tracking link in time ,if there is no return tracking number, we will not give refund or replace. 
 
 
Tracking
 
When we ship out your items,we will post the tracking number on our store ,you can find it at  " Order Inquiry" . Pls remember your order number and tracking numbers, they are very important.
 
We are always ship via EMS, the EMS tracking links is : http://www.ems.com.cn/english-main.jsp 
For USA customers, you can contact with USPS, the tracking links is : http://www.usps.com/shipping/trackandconfirm.htm?from=home_header&page=trackandconfirm
 
For other countrys Customers, you can contact the local post office, the tracking links are : http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html 
 
If there is No shipping information on the tracking links after 3days when order shiped, pls contact us in time, our service e-mail is :iitimberland@gmail.com
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